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Cancellation, Refund & Return Policy

CANCELLATION POLICY

An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been printed. In case of cancellation before printing, the entire order amount will be refunded to the bank accounts using which the order is placed. 

You can cancel an order by sending us an email to online@dinacolorlab.com or call us at +91 96770 57006


Please Note that the orders once printed, it cannot be cancelled, as these are personalized products and cannot be re-used. 


DAMAGED PRODUCT

In case if the product is damaged in transit, we shall help you with a Reprint or Refund. For claiming such Reprint or Refund you need to inform about the damage within 24 hours of delivery along with a Proof such as image or video so that it will be easier for us to claim with the Shipping Service Provider.

You can send the images by mail to online@dinacolorlab.com or call us at +91 96770 57006 so that we can help you with a Reprint or Refund


PRINTING ISSUES

In case if the product is misprinted or printed in low quality, we shall help you with a Reprint or Refund. Again for claiming such Reprint or Refund you need to inform us within 24 hours of delivery along with a Proof such as Image or Video so that it helps us correct ourselves and make sure the mistake does not repeat again.

You can send the images by mail to online@dinacolorlab.com or call us at +91 96770 57006 so that we can help you with a Reprint or Refund

For products like Frames, Mugs, Albums, Camera the product has to be shipped back to us and the shipping cost will also be refunded along with the Refund of the product. 


RETURN POLICY

  • For Damaged or Misprinted products, we shall process the reprint on priority and ship the products before the same production timeline as seen on the Product Page while placing the order. 

REFUND POLICY

  • Your refund will be initiated by us within 2 business days of receiving the refund request and if it fits in any of the above said criteria.

  • Your refund is estimated to be credited in the account, used for order payment, between 4-10 days after initiating the refund.